Text analytics
Use Alida Text Analytics to perform sentiment analysis on selected fields from surveys, Touchpoint activities, and data tables.
Note: To use text analytics, you must be an Admin or a Power User with the
Can access sensitive data permission.
Text analytics uses the latest large language models powered by generative AI with additional customized processing to rapidly and automatically provide human-level sentiment analysis. Sentiment analysis can be performed on any of the languages supported by Surveys.
The following languages are supported by text analytics:
| Arabic (Saudi Arabia) | English (United Kingdom) | Japanese (Japan) | Simplified Chinese (China) | Turkish (Turkey) |
| English (Australia) | English (United States) | Korean (South Korea) | Spanish (Mexico) | Vietnamese (Vietnam) |
| English (Canada) | French (Canada) | Malay (Malaysia) | Spanish (Spain) | |
| English (Hong Kong) | French (France) | Portuguese (Brazil) | Traditional Chinese (Hong Kong) | |
| English (Singapore) | Italian (Italy) | Portuguese (Portugal) | Traditional Chinese (Taiwan) |
You can perform text analysis on a variety of data sources:
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The following Survey question types are supported:
- Short Answer
- Long Answer
- Single Choice (for other/specify answers)
- Multiple Choice (for other/specify answers)
- Net Promoter Score℠1 (for follow-up question answers)
- Data Table text columns are supported.
- Profile Variables of the Text type are supported.
- Touchpoint Text Entry questions are supported.
1 Net Promoter, NPS, and the NPS-related emoticons are
registered U.S. trademarks, and Net Promoter Score and Net Promoter System are
service marks, of Bain & Company, Inc., NICE Systems, Inc. and Fred
Reichheld.